I am absolutely done with this stupid theme, there are so many issues with this theme since purchase, and yet despite the resolutions, new issues continue to arise. I am asking for a full refund. These are the new issues that have risen over the past month:
1. I noticed all of the previous posts comments were turned off despite allowing comments in each post. Even after making new posts that I know allows commenting, upon checking them again, the comments were turned off by itself even though I have not done anything.
2. Loading of the pictures continue to be a big problem as well. Instead of having pictures load automatically in its supposed dimensions, usually when opening new pages for the first time, a lot of the pictures are in various sizes, only until repeated refreshes do the pictures finally load properly. But that only pertains to that page, as other pages experience the same problems.
3. Since installing this theme, my Page search function no longer works. Whenever I tried to search for a specific page, the search results return POSTS, not PAGES.
These are just some of the most significant and downright frustrating issues that I've been experiencing. I do not want to spend any more time discovering new problems each time. At this point, please just issue me a full refund.
Extract from the refund policy: Any purchase older than 90 days will not be eligible for dispute.
I can try to help you with the issues. Please create a temporary user for me to your WP administration with admin rights and I will check the issues. You can use email address [email protected] when you create the user.
I already moved on to a new theme. As a suggestion, I'd advise that you take a look at the codes and see why comments are automatically turned off, overtime. Maybe others are experiencing the same kind of issues as me.
I am absolutely done with this stupid theme, there are so many issues with this theme since purchase, and yet despite the resolutions, new issues continue to arise. I am asking for a full refund. These are the new issues that have risen over the past month:
1. I noticed all of the previous posts comments were turned off despite allowing comments in each post. Even after making new posts that I know allows commenting, upon checking them again, the comments were turned off by itself even though I have not done anything.
2. Loading of the pictures continue to be a big problem as well. Instead of having pictures load automatically in its supposed dimensions, usually when opening new pages for the first time, a lot of the pictures are in various sizes, only until repeated refreshes do the pictures finally load properly. But that only pertains to that page, as other pages experience the same problems.
3. Since installing this theme, my Page search function no longer works. Whenever I tried to search for a specific page, the search results return POSTS, not PAGES.
These are just some of the most significant and downright frustrating issues that I've been experiencing. I do not want to spend any more time discovering new problems each time. At this point, please just issue me a full refund.
Hi there,
Unfortunately I can't help you with the refund request, only MOJO team can decide about refunds. Please read here the refund policy https://mojosupport.zendesk.com/hc/en-us/articles/202740095-What-is-the-MOJO-refund-policy-
Extract from the refund policy: Any purchase older than 90 days will not be eligible for dispute.
I can try to help you with the issues. Please create a temporary user for me to your WP administration with admin rights and I will check the issues. You can use email address [email protected] when you create the user.
Hope this helps.
Best regards,
George
I already moved on to a new theme. As a suggestion, I'd advise that you take a look at the codes and see why comments are automatically turned off, overtime. Maybe others are experiencing the same kind of issues as me.
Hi Cody,
Thank you for the suggestion. The theme cannot close the posts comments automatically. But, I'll check anyway.
Have a good week!
Best regards,
George